About
I’m a Senior Technical Writer with 8+ years of experience creating documentation for cloud infrastructure, developer tools, and enterprise software. I specialize in API documentation, technical architecture guides, console UX microcopy, and documentation systems that scale quality across organizations.
Core Competencies
Section titled “Core Competencies”API Documentation & Developer Experience
- REST API reference documentation with comprehensive parameter coverage
- API reference documentation serving as source material for SDK docs and CLI tools
- API design participation shaping parameter names and validation rules
- Developer-focused error messages and troubleshooting guides
Technical Architecture & System Documentation
- Network architecture documentation (BGP routing, VPC configuration, hybrid cloud)
- Deployment and getting started guides for complex infrastructure
- Security and compliance documentation
- Architectural constraint and limitation documentation
Console UX & Microcopy
- Console help text and field labels
- Error message design and validation guidance
- Tooltips and in-app documentation
- Cross-product terminology alignment
Documentation Systems & Strategy
- Jobs-to-be-Done (JTBD) content strategy and information architecture
- Documentation infrastructure modernization
- Self-service authoring frameworks and contributor enablement
- AI-assisted documentation workflows
Tools & Technologies
Section titled “Tools & Technologies”Formats & Standards
- AsciiDoc, Markdown, DITA/DocBook XML
- JSON, YAML syntax documentation
Platforms & Technologies
- Kubernetes/OpenShift container orchestration
- VMware Cloud Foundation (VCF)
- AWS cloud services and infrastructure
- REST APIs
- IaC (Terraform, CloudFormation)
Developer Tools
- Git, GitHub version control
- Python scripting and automation
- CI/CD pipelines for documentation (AWS internal tooling, AWS CodePipeline, AWS Amplify)
- AI assistants (Claude via Cline/Q CLI, ChatGPT, Gemini)
Methodologies
- Jobs-to-be-Done (JTBD) framework
- Information architecture (IA) design
- Docs-as-Code workflows
- Docs-as-Product approach
- Agile documentation practices
- Voice-of-Customer (VOC) analysis
Industries & Audiences
Section titled “Industries & Audiences”Cloud Infrastructure - Hybrid cloud solutions, container platforms, virtualization, networking
Developer Tools - APIs, SDKs, CLIs, infrastructure automation, developer experience
Enterprise Software - IaaS, PaaS, and SaaS platforms, enterprise deployments, compliance and security
Target Audiences - Software developers, DevOps engineers, cloud architects, system administrators, VMware administrators
Professional Approach
Section titled “Professional Approach”I embed with Product and Engineering teams early in the development cycle, treating documentation as product feedback rather than a downstream task. This upstream participation allows me to influence API design, console UX, and product decisions before they become documentation challenges.
My work focuses on measurable outcomes: reducing support tickets through clear error messages, improving time-to-first-success with tested examples, and enabling self-service through comprehensive reference documentation.